It amazes me in this day and age that something as fundamentally simple as the clipboard in a windows environment can have issues, but it does happen… Especially in a multi user environment.
If you experience clipboard issues with office, Lotus notes and other copy and paste capable programs you may have a session memory issue!
The session View size and pool size have a massive part to play in 32 bit citrix environments, these size options dictate the amount of graphical memory that can be assigned to each session. The ceiling for these options in 32 bit are just 16mb, which rediculously low in modern days.
Taking equal parts of graphically heavy applications like Office 2007 and Known citrix killers like lotus notes, it really isn’t long until these limits spill over into horrible clipboard and copy / paste disasters. Take one step further and implement Microsoft App-V and you are in serious trouble.
If alike me, you run an environment that requires all the above nasties, help is at hand. After 12 months of continued troubleshooting I’ve found a happy medium of 64mb between low limits and too high limits.
To test the same, simply bash these off the following command lines and reboot, waving goodbye to your horrible clipboard issues:
reg add “HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSession ManagerMemory Management” /v SessionPoolSize /t reg_dword /d 64 /f
reg add “HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSession ManagerMemory Management” /v SessionViewSize /t reg_dword /d 64 /f
We currently run with 10gb of memory, allowing us to allocate this extra 112mb of memory per user. If you require these options, consider a lower value or upgrade your ram capacity