Monthly Archives: February 2016

XM

Cannot Log into XenMobile 10.3 Appliance after initial deployment.

XM<FYI, this was resolved in version 10.3.5>

Here’s a horrendous bug I just came across in the field today while deploying a XenMobile 10.3 Proof of Concept with a customer.

Post the initial deployment of the OVF on vSphere, i ran the usual CLI wizard to IP the appliance and create the database. After restart the web ‘Administrator’ user account just would not accept the password i provided during the wizard.

On closer inspection of the database by comparing with my own lab (never POC without a LAB!) , the ‘administrator’ username was completely missing from the database under ‘dbo.security_principal’…dbo.security_principal

what the ‘crappity crap’ went wrong I don’t know. but I reproduced it 4 times in numerous tests.

 

I managed to find a workaround involving specifying a different username. I.E. delete your deployment and database and when the wizard prompts for the ‘administrator’ name with default value, specify something different.

In my case I specified ‘zdmadmin’ and this worked correctly allowing me to get the hell out in time for a Friday beverage.

working

I hope this helps anyone else facing this issue!